February 15, 2025

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From Humble Beginnings to HVAC Excellence: The Journey of Custom Comfort Systems

A Legacy of Comfort and Quality

Custom Comfort Systems has been a trusted name in heating, ventilation, and air conditioning (HVAC) services for over three decades. Founded in 1988 by John and Mary Smith, this family-owned business has grown from a small local operation to a regional leader in AC service, repair, and installation, as well as plumbing services.

The Early Years

When Custom Comfort Systems first opened its doors in North Canton, OH, it was a modest two-person operation. John handled the technical aspects, while Mary managed the administrative side of the business. Their commitment to quality work and customer satisfaction quickly earned them a loyal client base.

Expansion and Growth

As word spread about their exceptional service, Custom Comfort Systems began to expand. In the mid-1990s, they opened their second location in Columbiana, OH. This expansion allowed them to serve a wider area and meet the growing demand for their services.

Diversification of Services

By the early 2000s, Custom Comfort Systems had added plumbing services to their repertoire, becoming a one-stop shop for home comfort needs. This strategic move helped them weather economic downturns and continue to grow.

Serving Multiple Communities

Today, Custom Comfort Systems proudly serves several communities in Ohio, including:

  • Akron
  • Canton
  • Massillon
  • Boardman

Commitment to Innovation

Throughout its history, Custom Comfort Systems has remained at the forefront of HVAC technology. They’ve consistently invested in training for their technicians and adopted the latest energy-efficient cooling solutions to better serve their customers.

Looking to the Future

As Custom Comfort Systems celebrates over 30 years in business, they continue to uphold the values of quality, integrity, and customer satisfaction that have been their hallmark since day one. With a team of skilled professionals and a commitment to excellence, they look forward to many more years of keeping Ohio homes comfortable and energy-efficient.

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